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Bespoke ticketing systems and helpdesks

Custom solutions that keep track of each and every customer query.

Ticketing is a vital method for teams to manage and monitor their internal jobs. Helpdesk-style systems are also a great tool for managing customer queries from external sources.

If either of these aren’t in place at your business, you’re probably wasting valuable time and money, and more importantly, missing requests from clients or staff.

Outdated helpdesk software?

Many businesses aren’t running as efficiently or effectively as they could be due to outdated software, or a lack of it all together. Ticketing and helpdesk software is essential for any organisation large or small.

Automation and integration

When we consult new clients and talk about how we can help move their business forward, they’re often surprised to learn just how much of the ticketing or helpdesk workflow we can automate, or better still, integrate with existing systems.

A better customer experience

A bespoke helpdesk won’t just improve things in-house – your customers will notice a difference too. Having a more responsive, organised and structured helpdesk will always benefit the end user.

We build bespoke ticketing and helpdesk systems for all kinds of clients.

Businesses are unique, yours included, which is why we tend to discourage our clients from settling for off-the-shelf software. A bespoke or custom system means that we can work together to tailor the software to your existing services.

Featured case studies

Transforming a 37-year-old fabrication business with quotation automation

We saved time and improved efficiencyfor AIM Group – a busy steel and pipefabrication company in Falkirk, Scotland.

Sales and customer service software for a B2B water services company

Excel modelling helped us to create ahighly effective web app, enabling ourclient to grow from startup to £5m+.