Our digitisation work with Black Label Grading covered a number of areas, including their customer database, ecommerce store, workflow management and customer communication. This particular part of the project focused on optimising the physical packing of cards to be sent from the business to a third-party grading partner.
Due to postage requirements, and volume discounts, several limitations are imposed on how boxes are packed and the amount of cards in each box. This not only presented challenges around quantity calculation, but also highlighted the importance of assigning duplicate cards to different boxes to remove the risk of erroneous identification or incorrect grading.