Our client is one of the UK’s most trusted used mobile phone suppliers, sourcing stock from individuals and bulk suppliers, before selling them via their own platform (WordPress WooCommerce) and third-party platforms, including Amazon, eBay and OnBuy.
Inventory was being managed in an Excel spreadsheet where data was being updated manually or by CSV, occupying many hours of administration time. Some of these elements had been automated with limited success using a desktop application and the cloud-fulfilment platform, Veeqo.
A new system would utilise automation wherever possible, and enable multiple users to work simultaneously. Key information reporting on individual phones would allow accurate calculation of VAT at a product level. Finally, the solution must provide accurate fulfilment information and work seamlessly with all the relevant ecommerce platforms to ensure customer satisfaction.