Application development for a pioneering assistive technology company.
We increased performance and management of SMS-based assistive care devices with privacy and reliability front of mind.
The brief
Our client developed a communication device designed to provide assistive technology to residents in the supportive housing sector. Our detailed brief was to develop a system that improved automation, data privacy, reporting, cloud storage, device visibility and organisational decision making.
Care sector device management
Our client's primary requirement was better visibility of device usage, allowing them to understand which users may not be utilising the full benefit of the critical service.
Zendesk integration
We implemented a service desk to handle tickets generated by users and devices. With Zendesk, the client can easily manage and maintain patient and device records.
Textmagic SMS integration
This project wasn’t without its challenges, with the connected devices communicating by SMS through the 2G network, which can be affected by adverse conditions.
The result
Our redevelopment of this entirely new system has allowed our client’s invaluable service to shine. In a world where care, safety and security are a number one priority, the organisation and its residents are reassured by a robust and reliable system that puts wellbeing first.
- Confidence around standards of care has been restored, with devices throughout the community being fully visible with the addition of essential remote access
- Staff can pull reports dependent on their level within the organisational structure of the business, whilst a dashboard provides clear information and performance indicators
- On-demand mass messaging can be used for essential service announcements across the network
- Third-party applications such as Zendesk can now communicate with the application via API, facilitating a quicker and more coordinated response to helpdesk tickets
- Integration with GetAddress provides instantaneous postcode data so that staff can look up an address when required
- Privacy, GDPR and safeguarding of data is now a key priority not only on a system level but across individual devices too
- Automated functions have drastically reduced administrative tasks within Enabling Me, unlocking time and resources across several teams
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