Enabling Me had demonstrated proof of concept with the Touchbase project and whilst they had developed good working practices, they needed to systemise those practices to keep service provision manageable as they grow.
The Touchbase product is the first of its kind, and is a daily lifeline for many. By putting a reliable system in place, Enabling Me could ensure that the overall service would live up to the standards of wellbeing that they strive for across their assisted living network.
Desired benefits of an improved system included better reporting and increased visibility of all devices, allowing the organisation to make better decisions. Automating a number of functions could not only save time, but enable future scalability. Data privacy risks could also be reduced by centralising and securing data storage.