Bespoke Meal Delivery Web ApplicationBack office task automation, customer self service and billing platform
A healthy bespoke meal prep company, with a rapidly growing business in London, the team was creaking under the volume of manual administration in spreadsheets, emails, and Word documents. They needed to reduce their administration burden to make the business scalable.
The team had limited availabilty to work on the project due to overwhelm as a result of manual customer management and back office administration processes taking up all their time.
Our objective was to automate as many tasks as possible including customer communications, creating customer eating plans, producing food labels and information sheets and planning ingredient orders, kitchen prep sheets and compiling delivery information.
Because of the pressing administrative burden and the complexity of the end requirements we took a two phased approach, to relieve pressure from the team immediately before implementing a long term solution.
We began by automating many of their existing processes using VBA in Microsoft Excel. This reduced administration by about 40 hours per week and freed up the operational team’s time and resources to work on the next phase.
Next we replaced spreadsheets entirely with a mobile friendly web app that made it easier for customers to pay by card for their services (using Stripe API), reduced administration and kitchen overheads by a further 40-60 hours per week, and reduced food wastage by around 50%.
Streamlined processes put the business in a position to franchise and scale.
hours per week saved
reduction in food waste
Mobile friendly web app reduced overheads by 80hrs per week
Mobile friendly web app
Automated meal algorithms
Planning and reporting
Third party software integration by API
Connections to Stripe car payment software, and postcode lookup software by API