We’ve found that, across all kinds of businesses, the key to a successful project is communication. We ask questions, challenge assumptions, and believe that time spent on detail is invaluable in the long run. Here’s how we approach a typical project when you get in touch.
Our first aim is to get to know your business and the problems you’re having. Typically this leads to a scoping exercise where we can ask questions, exchange ideas and get into the detail.
Speaking with you and other relevant stakeholders can range from a few phone calls with a project manager, to taking place over several weeks with site visits from our team. We’ll bring the biscuits!
We’ll produce a detailed document which sets out the results of the scoping exercise, what we believe your needs are, and an in-depth specification of a solution that solves those needs.
We find this step is crucial – especially in larger projects – so everyone involved is on board before development gets underway.
You’ll have a single point of contact during the development phase, who will keep you up-to-date and is there for any questions you have.
Depending on the project, we’ll keep you informed with mock-ups, prototypes, and beta versions of the software for you to try out and provide feedback.
Its a rare project where nothing ever changes! We always make sure there’s time for updates that are bound to crop up.
After sign-off, we don’t just disappear. We really do want to hear about any problems your team is experiencing, or thoughts you have on taking the project to the next stage.
