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Assistive care device management

App development for a pioneering technology company

We increased performance and management of SMS-based assistive care devices with privacy and reliability front of mind.

Device management

Our client’s primary requirement was better visibility of device usage, allowing them to understand which users may not be utilising the full benefit of the critical service.

Zendesk integration

We implemented a service desk to handle tickets generated by users and devices. With Zendesk, the client can easily manage and maintain patient and device records.

SMS integration

This project wasn’t without its challenges, with the connected devices communicating by SMS through the 2G network, which can be affected by adverse conditions.

The brief

Our client developed a communication device designed to provide assistive technology to residents in the supportive housing sector. Our detailed brief was to develop a system that improved automation, data privacy, reporting, cloud storage, device visibility and organisational decision making.

The result

Our redevelopment of this entirely new system has allowed our client’s invaluable service to shine. In a world where care, safety and security are a number one priority, the organisation and its residents are reassured by a robust and reliable system that puts wellbeing first.

  • Full device visibility restores confidence in standards of care

  • Role-based reports and dashboards give teams clear, usable insight

  • On-demand mass messaging supports critical service updates

  • API integration enables faster, joined-up helpdesk responses

  • Instant postcode lookup speeds up address searches

  • Privacy, GDPR and safeguarding are embedded at every level

  • Automation cuts admin and frees time across teams

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